Configuring mConnect omnichannel on your PBX Linux Server
Table of Contents
Attention!
Make sure you perform a full backup of your PBX Server before you begin the installation.
Introduction
This document will take you through the mConnect installation steps on your PBX Linux Server. Follow the instructions carefully to avoid misconfiguration or data loss.
Server Pre-Requisition
PBX Server (Linux) Debian 10
Create an mConnect account
Go here: https://www.mconnectapps.com/omnichannel-call-center/free-trial/ and register to create an account.
Notes:
- Company name field: Avoid special characters
- PBX URL: No need to include https:// and port (e.g: cal4care.pbx.sg)
Configure mConnect on your PBX server
1. Connect your PBX instance via SSH using root (example is showing PuTTY terminal)
2. Run the following commands:
wget https://omni.mconnectapps.com/api/webrtc/omniSetup.sh && bash omniSetup.sh;
3. Enter the PBX FQDN name you received via email (e.g: cal4care.pbx.sg)
4. Enter the company name you received via email
5. Once the installation is completed, login into mConnect using the login credentials you received via email.
If you are using the mConnect dialer
- Go to profile and enter your extension number and SIP username and password
Watch the video
