Configuring mConnect omnichannel on your 3CX Linux Server

Table of Contents

Attention!

Make sure you perform a full backup of your 3CX Server before you begin the installation.  

Introduction 

This document will take you through the mConnect installation steps on your 3CX Linux Server. Follow the instructions carefully to avoid misconfiguration or data loss. 

Server Pre-Requisition 

3CX Server (Linux) Debian 10 

Create an mConnect account 

Go here: https://www.mconnectapps.com/omnichannel-call-center/free-trial/ and register to create an account. 

Notes: 

  • Company name field: Avoid special characters 
  • 3CX PBX URL: No need to include https:// and port (e.g: cal4care.3cx.sg) 

Configure mConnect on your 3CX server 

Configure mConnect on your 3CX server

 

1. Connect your 3CX instance via SSH using root (example is showing PuTTY terminal) 

2. Run the following commands:  

wget https://omni.mconnectapps.com/api/webrtc/omniSetup.sh && bash omniSetup.sh; 

 

3. Enter the 3CX FQDN name you received via email (e.g: cal4care.3cx.sg) 

4. Enter the company name you received via email 

5. Once the installation is completed, login into mConnect using the login credentials you received via email. 

If you are using the mConnect dialer 

 

  1. Go to profile and enter your extension number and SIP username and password 

Watch the video 

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