Unify your Communications with a true omnichannel call center solution
With mConnect’s omnichannel call center you unify all your inbound and outbound communication across all your channels to offer a seamless customer experience throughout your organization and departments. An omnichannel call center allows you to manage all your customer interactions from a single unified and intuitive platform.
Whether your customers contact you via SMS, phone, website, email, or social media you can offer them a seamless customer experience with mConnect’s omnichannel call center. An all-in-one solution that enables you to manage all your interactions as a single conversation thread.
mConnect’s omnichannel call center is a single platform from where you can access every form of communication with your customers and colleagues. Easily switch between channels and respond to all customer requests efficiently and effectively.
Not only does mConnect’s omnichannel call center offer a single platform for all communications channels it also integrates with your CRM. Give personalized responses to your customers and view all communications history within seconds for a truly superior customer experience.
By saving your agents from the hassle of logging into different channels and platforms you allow them to be more productive and versatile. They are also able to handle larger contact volumes in less time and at a higher service level.
With real-time dashboards and advanced reporting features mConnect’s omnichannel call center allows you to check your team’s performance and activity throughout all channels from a single interface. Optimizing your agents’ productivity and customer satisfaction.