Social Media Integration
Interact with Customers from a Single Interface with Social Media Integration
Save your agents’ time, increase their productivity and enhance your customer experience by integrating your social media channels with your call center software. mConnect’s omnichannel offers just that. Social media integration allows your team to respond to customer messages from your omnichannel interface.
Give your customers the flexibility to communicate with you via their preferred social media channel or instant messaging app. This way you make it easy for them to reach out to you and find out more about your business and products, ultimately closing more sales.