Auto/Predictive Dialer Guide
Table of Contents
Why use an auto dialer
- Less idle time
- Improved agent talk time
- More conversions
- Improved efficiency
- Real-time monitoring
- No need to manually dial numbers
- Ensure lines’ availability
- Always know who is calling
Compatible Browsers
- Google Chrome version 93 and above
- Mozilla Firefox version 95 and above
- Microsoft Edge version 98 and above
Login Credentials
- Received via email
- Ensure correct input
- URL example: https://toyotabuzz.mconnectapps.com/#/login
Profile
Campaigns
Notes for Admin
During restart services, all campaigns need to be re-activated with “Call-in” to the queue number(s).
Contact Management
Notes for Admin
For any issue with the program, press CTRL+SHIFT+R to clear the cache records
The Workflow
Reports
Settings & Personalization
