Increase Customer Engagement with Facebook Integration
Engage with your customers and never miss a message with mConnect’s Facebook integration. Facebook is the go-to social media platform for users and businesses alike. With 2.91 billion monthly active users, your target audience is bound to be on there. And rightly so your business spends money on reaching them via the platform. What happens when they respond to your campaign but their message goes unanswered?
If you’re in a meeting, on a call or having a well-deserved break simply update your status accordingly and everyone in the team can see that you’re currently not available. Saving them time on reaching out without a response and you on having to call back later.
With mConnect’s omnichannel chat feature you can share attachments and images in a conversation. You can choose to send these in a group chat or to one person. An easy and fast way to ensure everyone has all the information and is on the same page.
mConnect’s omnichannel saves your agents’ time and boosts their productivity by allowing them to manage and respond to all customer interactions from a unified platform. From social media and website live chat to calls, emails and a ticketing system it’s all in one place. The result? High performing agents and a better customer experience.