Your website represents your company and your brand identity. It goes without saying that anything you add to your website needs to be in-line with your brand and strategy. This also applies to your website live chat window.
mConnect’s website live chat is fully customizable to incorporate your brand colours and logo. In addition, you can select specific departments or agents to respond to chats as well as create new widgets.
Find out how in our latest video.
Watch the Video.
You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways. Filter by Date Range Generate call
We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain the call in question. As you can see from the image above, a supervisor can listen to a recording from
Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which days and times are your busiest based on the number of concurrent calls happening during that period. For example, in
