BA

Chat and message from any platform with mConnect - See how in the video

How to Chat and Message from your mConnect dashboard – Video

With mConnect you can truly interact with your customers no matter which platform they’re using. We offer social media and messaging app integrations for the most popular platforms around the world as well as a business SMS feature. mConnect integrates with: Facebook Twitter LinkedIn Telegram WeChat LINE Business SMS Find out how you can use this feature in …

How to Chat and Message from your mConnect dashboard – Video Read More »

How to use the email ticketing feature in mConnect

Offer Exceptional Customer Service with our Email Ticketing Feature

mConnect offers an email ticketing system as a part of its call center omnichannel solution. From within the dashboard, you can easily respond to tickets, assign tickets to other agents, merge tickets and close tickets. In addition, you get to see each agent’s performance. How many tickets they’ve been assigned, how many were resolved/closed and so on. …

Offer Exceptional Customer Service with our Email Ticketing Feature Read More »

Using call pop-ups, wrap-up codes and more in mConnect

Your All-in-One Video tutorial for call pop-ups, wrap-up codes and reports 

Having the right tools is vital to exceptional customer service. However, even if you’ve got the best call center software available it still needs to be configured to suit your team’s and agents’ personal needs. For example, call wrap-up codes are unique to each business and the type of reports your call center needs could be different from any …

Your All-in-One Video tutorial for call pop-ups, wrap-up codes and reports  Read More »

3CX Webinar Training July 2022

First Come, First Serve. Reserve your spot for our upcoming 3CX Trainings

With 3CX pushing out quite a few new updates for 3CX V18 and the all-new 3CX StartUP, we found it was time to refresh your 3CX knowledge and know-how and give you the tools your successfully complete your 3CX Certification exams.Make sure to register and reserve your spot as soon as possible.3CX Intermediate Training – …

First Come, First Serve. Reserve your spot for our upcoming 3CX Trainings Read More »

What's a Multichannel Call/Contact Center?

What’s a Multichannel Call/Contact Center? 

To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you call/email/chat with any business that query is handled by the call/contact center of that business. What’s a Multichannel Call/Contact Center? …

What’s a Multichannel Call/Contact Center?  Read More »

Unify all communications channels with contact center software

Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution 

Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways: Boost agent productivity Reduce idle time Happier agents Increased customer satisfaction Easier management Less troubleshooting Smaller learning curve mConnect. Your …

Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution  Read More »

Scroll to Top