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3CX Webinar Training July 2022

First Come, First Serve. Reserve your spot for our upcoming 3CX Trainings

With 3CX pushing out quite a few new updates for 3CX V18 and the all-new 3CX StartUP, we found it was time to refresh your 3CX knowledge and know-how and give you the tools your successfully complete your 3CX Certification exams.Make sure to register and reserve your spot as soon as possible.3CX Intermediate Training – …

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What's a Multichannel Call/Contact Center?

What’s a Multichannel Call/Contact Center? 

To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you call/email/chat with any business that query is handled by the call/contact center of that business. What’s a Multichannel Call/Contact Center? …

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Unify all communications channels with contact center software

Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution 

Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways: Boost agent productivity Reduce idle time Happier agents Increased customer satisfaction Easier management Less troubleshooting Smaller learning curve mConnect. Your …

Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution  Read More »

Use a mConnect's predictive dialer to boost agents' performance and maximize their time

Maximize Agents’ time and boost performance with a Predictive Dialer

Utilize your agents’ time to the maximum and boost their performance by using a predictive dialer. A predictive dialer is an amazing tool that automatically dials numbers even before the agents become available; allowing your agents to reach as many leads as possible. In the case of an unanswered call the system quickly moves onto …

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Multi-device WhatsApp integration with mConnect omnichannel

New Update adds multi-device support for WhatsApp Integration – BETA 

The latest mConnect update in BETA includes multi-device support for WhatsApp. What does this mean? That mConnect can now support up to 4 devices with the WhatsApp integration and you can use linked devices without actually having your phone connected.An important point to make is that all personal messages, media, and calls are end-to-end encrypted …

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Microsoft Teams & Zoho CRM integrations are now included in the free 7-day trial

Free trial now includes Microsoft Teams & Zoho integrations 

We’ve just extended our 7-day free trial offering to include Microsoft Teams and Zoho CRM integrations!This means that you can now test-run mConnect along with its seamless interoperability and integration with Microsoft Teams and Zoho.Our free omnichannel trial also includes:Contact managementAgent ManagementManage Aux & Wrap-up codesClick2CallScreen popupWallboardDialerReports3CX Group AgentsCheck out what else is included in the …

Free trial now includes Microsoft Teams & Zoho integrations  Read More »

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