Whether or not you decide to use an omnichannel solution for your business is entirely up to you. Depending on a business’ needs and wants it may use omnichannel strategies to provide a seamless and integrated experience for customers across various channels, such as online platforms, social media, brick-and-mortar stores, mobile apps, and more. Below is a …
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mConnect’s omnichannel is now fully compatible with 3CX V20. With V20 being released less than 2 weeks ago, our team at mConnect has worked super hard to ensure that our users can upgrade our joint solution without any hiccups. So, for those of you who want to upgrade to 3CX V20 you can now do so without …
AI is slowly appearing in all aspects of our day-to-day lives. Call centers use it in an effort to save agents’ time and help customers faster, we’ve all spoken to one chatbot or another when using a website’s live chat function and it’s also being used as a tool to generate content and images. This …
Supercharge your 3CX Call Center by combining it with the omnichannel power of mConnect. Signup for our free webinars and learn how you can achieve more with one single platform for all your digital interactions by simply combining 3CX with mConnect.Working with mConnect on 3CX 12.10.2023 11AM GMT+8 Register mConnect + 3CX = The Perfect …
The omnichannel has seen an increase in popularity in recent years seeing a significant and transformative trend. What’s an Omnichannel? Omnichannel refers to a strategy that integrates all available sales and communication channels to provide a seamless and unified customer experience. This approach recognizes that modern consumers interact with businesses through a variety of channels, …
The Rise of the Omnichannel in Recent Years. Why? Read More »
Take your call center performance and customer satisfaction to a whole new level with our free upcoming mConnect webinars. Learn how to achieve more with one single platform for all your digital interactions by simply using mConnect.Achieve more with mConnect! 12.09.2023 11AM GMT+8 Register What is mConnect? 26.09.2023 3PM GMT+8 Register Places are reserved on …
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Omnichannel CRM (Customer Relationship Management) refers to the strategic approach of integrating and managing customer interactions across multiple channels and touchpoints to provide a seamless and consistent experience. In the context of financial services, where customer relationships and trust are crucial, harnessing the power of omnichannel can have significant benefits. Here’s how omnichannel can be …
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Learn how to boost your agents’ performance and productivity with our upcoming free mConnect webinars. Our first webinar will take you through the basics of mConnect and the 2nd session will tap into the Agent’s Module which includes several features and functions to boost their productivity.Sign up today for FREEIntroduction to mConnect 15.08.2023, 11AM GMT+8 …
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Enhancing your contact center with SIP trunking is a smart move to enable quick globalization. SIP trunking (Session Initiation Protocol) is a communication technology that allows you to transmit voice, video, and other media over the internet, replacing traditional phone lines. When properly implemented, SIP trunking offers several benefits that are particularly advantageous for global …
Enhancing Your Contact Center with SIP Trunking for Quick Globalization Read More »
Free mConnect Webinars. Register now! Our webinars this month will cover how 3CX and mConnect work hand-in-hand to achieve the best results and offer you the best value for money. From increasing customer retention and satisfaction to boosting agent productivity, 3CX and mConnect are the perfect combo. Working with mConnect on 3CX When: 05.07.2023, 11AM …
