Utilize your agents’ time to the maximum and boost their performance by using a predictive dialer. A predictive dialer is an amazing tool that automatically dials numbers even before the agents become available; allowing your agents to reach as many leads as possible. In the case of an unanswered call the system quickly moves onto the next lead in the list.
mConnect includes a predictive dialer in its omnichannel solution. Watch the video to see how you can configure and use mConnect’s predictive dialer.
mConnect’s omnichannel is now fully compatible with 3CX V20. With V20 being released less than 2 weeks ago, our team at mConnect has worked super hard to
AI is slowly appearing in all aspects of our day-to-day lives. Call centers use it in an effort to save agents’ time and help customers
Supercharge your 3CX Call Center by combining it with the omnichannel power of mConnect. Signup for our free webinars and learn how you can achieve
