Don’t miss out! Reserve your spot now! mConnect has so much to offer and we’d hate to see you not taking full advantage of all its capabilities. For that reason, we’ve scheduled a series of webinars for you to truly become an expert in mConnect and benefit from its many features. Spots are reserved on
Maximize Agents’ time and boost performance with a Predictive Dialer
Utilize your agents’ time to the maximum and boost their performance by using a predictive dialer. A predictive dialer is an amazing tool that automatically dials numbers even before the agents become available; allowing your agents to reach as many leads as possible. In the case of an unanswered call the system quickly moves onto the next lead in the list.
mConnect includes a predictive dialer in its omnichannel solution. Watch the video to see how you can configure and use mConnect’s predictive dialer.
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Whether it’s for training purposes or to ensure that your call center agents are offering the highest level of service to your customers; there are times when you, as a supervisor, need to hear what’s being said. Maybe an agents’ numbers are going down and you want to offer them more guidance and constructive feedback
3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations. This has always been the case, however, we wanted to put your mind at ease and confirm that our customers get support directly from the Cal4Care team. You get