Use a mConnect's predictive dialer to boost agents' performance and maximize their time

Maximize Agents’ time and boost performance with a Predictive Dialer

Utilize your agents’ time to the maximum and boost their performance by using a predictive dialer. A predictive dialer is an amazing tool that automatically dials numbers even before the agents become available; allowing your agents to reach as many leads as possible. In the case of an unanswered call the system quickly moves onto the next lead in the list.

mConnect includes a predictive dialer in its omnichannel solution. Watch the video to see how you can configure and use mConnect’s predictive dialer.

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