Integrate Microsoft Teams with 3CX using the mConnect and Mr. VoIP’s 3CX and MicrosoftTeams app. What’s more, this integration is included in the 7-Day free trial we offer allowing you to truly test it thoroughly before you commit.
To help you get started with the Teams integration and ensure you’re setup for success we’ve put together a short guide which will take you through the easy and simple steps of configuring mConnect and Microsoft Teams.
Call and contact management integration between 3CX and Teams:
The app also offers integration for your company chat platforms:
You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways. Filter by Date Range Generate call
We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain the call in question. As you can see from the image above, a supervisor can listen to a recording from
Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which days and times are your busiest based on the number of concurrent calls happening during that period. For example, in
