Configuring Microsoft Teams with 3CX via mConnect

Configuring Microsoft Teams with mConnect – A guide 

Integrate Microsoft Teams with 3CX using the mConnect and Mr. VoIP’s 3CX and MicrosoftTeams app. What’s more, this integration is included in the 7-Day free trial we offer allowing you to truly test it thoroughly before you commit.  

To help you get started with the Teams integration and ensure you’re setup for success we’ve put together a short guide which will take you through the easy and simple steps of configuring mConnect and Microsoft Teams. 

Read the guide 

Contact and Call Management 

Call and contact management integration between 3CX and Teams: 

  • Click2Call 
  • Make and receive calls 
  • Transfer calls 
  • Access call history 
  • Log-in and out of call queues 
  • View and manage contacts 
  • Forward customers to the agent survey tool 
  • Call logging and notes 

Internal and External Chat Management 

The app also offers integration for your company chat platforms: 

  • Internal chats between colleagues 
  • Website live chat with your website visitors 
  • WhatsApp integration 
  • Facebook integration 

Like what you're reading?
Sign up to our Newsletter
to receive our updates.

Reserve your spot for a free mConnect call center webinar
Training

Become an mConnect Expert with our upcoming webinars

Don’t miss out! Reserve your spot now! mConnect has so much to offer and we’d hate to see you not taking full advantage of all its capabilities. For that reason, we’ve scheduled a series of webinars for you to truly become an expert in mConnect and benefit from its many features. Spots are reserved on

Read More »
Ensure Call Center call quality with supervisor mode in mConnect
How-to

Enable Supervisor Mode & Ensure Call Quality 

Whether it’s for training purposes or to ensure that your call center agents are offering the highest level of service to your customers; there are times when you, as a supervisor, need to hear what’s being said. Maybe an agents’ numbers are going down and you want to offer them more guidance and constructive feedback

Read More »
3CX Add-ons & Customization Support
News

3CX Support: Add-ons & Customizations

3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations. This has always been the case, however, we wanted to put your mind at ease and confirm that our customers get support directly from the Cal4Care team. You get

Read More »
Scroll to Top