Configuring wrap-up codes in mConnect - A Video

Setting-Up & Managing Wrap-Up codes in mConnect 

Wrap-up codes are important for any call center as they indicate the nature of an interaction. Agents specify wrap-up codes after completing a call; for example, a completed sale, a customer dissatisfied with a service, or a billing problem.

Wrap-up codes allow you to label calls and organize them according to their nature. In turn, this then allows managers to generate reports and see why most customers contact your call center.

With mConnect you can easily configure wrap-up codes as well as generate reports with just a few mouse clicks.

Watch the video to see just how easy it is for yourself.

Like what you're reading?
Sign up to our Newsletter
to receive our updates.

New call reports filter by caller ID, date and Call group
Product Releases

Breakdown your Call Reports based on Caller ID & Call Group 

You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways. Filter by Date Range Generate call

Read More »
New agent rating tool from the call recordings in mConnect
Product Releases

Agent Ratings from Call Recordings with New Supervisor Report

We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain the call in question. As you can see from the image above, a supervisor can listen to a recording from

Read More »
PBX Heatmap Report - which are your busiest days and times
Product Releases

Find out your “Busy-PBX” days with New Heatmap Report 

Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which days and times are your busiest based on the number of concurrent calls happening during that period. For example, in

Read More »