Configuring wrap-up codes in mConnect - A Video

Setting-Up & Managing Wrap-Up codes in mConnect 

Wrap-up codes are important for any call center as they indicate the nature of an interaction. Agents specify wrap-up codes after completing a call; for example, a completed sale, a customer dissatisfied with a service, or a billing problem.

Wrap-up codes allow you to label calls and organize them according to their nature. In turn, this then allows managers to generate reports and see why most customers contact your call center.

With mConnect you can easily configure wrap-up codes as well as generate reports with just a few mouse clicks.

Watch the video to see just how easy it is for yourself.

Like what you're reading?
Sign up to our Newsletter
to receive our updates.

Unify all communications channels with contact center software
Trends

Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution 

Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways: Boost agent productivity Reduce idle time Happier agents Increased customer satisfaction Easier management Less troubleshooting Smaller learning curve mConnect. Your

Read More »
Configuring Microsoft Teams with 3CX via mConnect
How-to

Configuring Microsoft Teams with mConnect – A guide 

Integrate Microsoft Teams with 3CX using the mConnect and Mr. VoIP’s 3CX and MicrosoftTeams app. What’s more, this integration is included in the 7-Day free trial we offer allowing you to truly test it thoroughly before you commit.   To help you get started with the Teams integration and ensure you’re setup for success we’ve

Read More »
Use a mConnect's predictive dialer to boost agents' performance and maximize their time
How-to

Maximize Agents’ time and boost performance with a Predictive Dialer

Utilize your agents’ time to the maximum and boost their performance by using a predictive dialer. A predictive dialer is an amazing tool that automatically dials numbers even before the agents become available; allowing your agents to reach as many leads as possible. In the case of an unanswered call the system quickly moves onto

Read More »
Scroll to Top