Wrap-up codes are important for any call center as they indicate the nature of an interaction. Agents specify wrap-up codes after completing a call; for example, a completed sale, a customer dissatisfied with a service, or a billing problem.
Wrap-up codes allow you to label calls and organize them according to their nature. In turn, this then allows managers to generate reports and see why most customers contact your call center.
With mConnect you can easily configure wrap-up codes as well as generate reports with just a few mouse clicks.
Watch the video to see just how easy it is for yourself.
Whether or not you decide to use an omnichannel solution for your business is entirely up to you. Depending on a business’ needs and wants it may
mConnect’s omnichannel is now fully compatible with 3CX V20. With V20 being released less than 2 weeks ago, our team at mConnect has worked super hard to
AI is slowly appearing in all aspects of our day-to-day lives. Call centers use it in an effort to save agents’ time and help customers
