Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways: Boost agent productivity Reduce idle time Happier agents Increased customer satisfaction Easier management Less troubleshooting Smaller learning curve mConnect. Your
Setting-Up & Managing Wrap-Up codes in mConnect
Wrap-up codes are important for any call center as they indicate the nature of an interaction. Agents specify wrap-up codes after completing a call; for example, a completed sale, a customer dissatisfied with a service, or a billing problem.
Wrap-up codes allow you to label calls and organize them according to their nature. In turn, this then allows managers to generate reports and see why most customers contact your call center.
With mConnect you can easily configure wrap-up codes as well as generate reports with just a few mouse clicks.
Watch the video to see just how easy it is for yourself.
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