Configuring wrap-up codes in mConnect - A Video

Setting-Up & Managing Wrap-Up codes in mConnect 

Wrap-up codes are important for any call center as they indicate the nature of an interaction. Agents specify wrap-up codes after completing a call; for example, a completed sale, a customer dissatisfied with a service, or a billing problem.

Wrap-up codes allow you to label calls and organize them according to their nature. In turn, this then allows managers to generate reports and see why most customers contact your call center.

With mConnect you can easily configure wrap-up codes as well as generate reports with just a few mouse clicks.

Watch the video to see just how easy it is for yourself.

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