3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations.
This has always been the case, however, we wanted to put your mind at ease and confirm that our customers get support directly from the Cal4Care team.
If you are using any one of our 3CX Add-ons or customizations by Mr. VoIP or mConnect, we commit to supporting you 100% with your 3CX installation. This includes:
Feel free to reach out to any member of our team should you need any clarifications.
You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways. Filter by Date Range Generate call
We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain the call in question. As you can see from the image above, a supervisor can listen to a recording from
Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which days and times are your busiest based on the number of concurrent calls happening during that period. For example, in
