We’re super thrilled to a show you our new mConnect website! Our team worked really hard on getting this site out at the beginning of the year – it was a new year’s resolution you see and we didn’t want to kick off 2022 on the wrong foot.
The new site is optimized to help users easily find the information they’re looking for, offering an improved user experience. We’ve restructured the content in a way that better showcases the benefits for businesses who use mConnect. We’ve redesigned the website to make it more modern, easier to navigate, cleaner and (in our opinion) more attractive.
We hope you enjoy browsing our new website as much as we enjoyed putting it together.
We’d love to hear what you think of it!
You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways. Filter by Date Range Generate call
We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain the call in question. As you can see from the image above, a supervisor can listen to a recording from
Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which days and times are your busiest based on the number of concurrent calls happening during that period. For example, in
