Power BI is Microsoft’s business intelligence solution. It’s a powerful platform that includes capabilities for data modeling, visualization, dashboarding, and collaboration. Many enterprises that use Microsoft’s other products can easily access Power BI.
With high-value use cases across analysts, IT, business users, and developers, Power BI offers a comprehensive set of functionalities that have consistently landed Microsoft in Gartner’s “Leaders” quadrant for Business Intelligence.
We’ve made it easy for you to generate 3CX call reports via Power BI and benefit from the power of both platforms.
The process is simple:
You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways. Filter by Date Range Generate call
We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain the call in question. As you can see from the image above, a supervisor can listen to a recording from
Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which days and times are your busiest based on the number of concurrent calls happening during that period. For example, in
