As you can see from the image above, a supervisor can listen to a recording from the interface. They can choose to leave a rating up to 100% and then click on” Submit Rating “. The agent will then be notified and can discuss their rating with their supervisor.
This new feature will enable agents and supervisors to open a new line of communication either to be praised or to be offered constructive feedback in order to achieve better ratings in the future.
Free mConnect Webinars. Register now! This month’s webinars will cover how you can achieve more with mConnect and go into more detail about what mConnect is and why your business needs it to ensure customer satisfaction and agent performance. Register today to reserve your spot. Achieve more with mConnect! When: 06.06.2023, 11AM GMT+8 Register What
Are you fully aware of all the features and benefits mConnect has to offer? Sign up to one of our free upcoming webinars to get to know mConnect and dive into the agent module.Get to Know mConnect When: 17.05.2023, 11AM GMT+8 Register mConnect Agent ModuleWhen: 30.05.2023, 3PM GMT+8 Register If you can’t make it to our May webinars –
You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways. Filter by Date Range Generate call
