New agent rating tool from the call recordings in mConnect

Agent Ratings from Call Recordings with New Supervisor Report

We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain the call in question.
Rate agents directly from the call recordings screen with mConnect

As you can see from the image above, a supervisor can listen to a recording from the interface. They can choose to leave a rating up to 100% and then click on” Submit Rating “. The agent will then be notified and can discuss their rating with their supervisor.

This new feature will enable agents and supervisors to open a new line of communication either to be praised or to be offered constructive feedback in order to achieve better ratings in the future.

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Register for free mConnect call center webinars - June 2023

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New call reports filter by caller ID, date and Call group
Product Releases

Breakdown your Call Reports based on Caller ID & Call Group 

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