New call reports filter by caller ID, date and Call group

Breakdown your Call Reports based on Caller ID & Call Group 

You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways.

Filter by Date Range

Generate call reports based on a specific date range.

Filter call reports by date

Filter by Call Group

Create call groups – could be departments – and generate reports based on those call groups.

Filter call reports by call group

Filter by Caller ID

Generate reports based on the caller ID or call destination.

Filter call reports by call group in mConnect