Find out your “Busy-PBX” days with New Heatmap Report

Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which days and times are your busiest based on the number of concurrent calls happening during that period. For example, in the report below, just from a quick glance, you can see that Wednesdays at 9am is the busiest period as is 9pm on Tuesday. The redder the square the busier the lines are! So, you get the information you need super-fast and super easy.

To generate the report simply:

Login to your mConnect Omnichannel
Navigate to Reports -> Heatmap report
Select date and click search button

The report will be generated for 7 days from the date of selection (e.g.: If you select 14-03-2023, the report will be generated up until 20-03-2023).

Product Releases

mConnect: Fully Compatible with 3CX V20

mConnect’s omnichannel is now fully compatible with 3CX V20. With V20 being released less than 2 weeks ago, our team at mConnect has worked super hard to

March 11, 2024