Real-time web interaction. Reply to your website live chats from mConnect’s omnichannel

Real-time web interaction. Reply to your website live chats from mConnect’s omnichannel

Engage with your website visitors on-the-spot and send proactive messages to increase customer interactions and sales with mConnect’s native website live chat feature.  

Boost productivity, efficiency & conversions 

Enable your agents to respond to incoming messages and initiate a conversation with your real-time visitors directly from the mConnect interface. They can chat with several visitors at the same time, increasing their efficiency and productivity and at the same time boosting your website conversions. 

Keep it in the brand 

mConnect’s live chat feature allows you to personalize the chat box to be in-line with your brand and identity. From the colour of the chat box itself to adding automated responses and your logo you can really make it look a part of your website and brand identity. 

People like to chat 

Recent surveys found that 73% of consumers prefer website live chat to other means of communication such as emails and picking up the phone. That’s a whole lot of people for you to miss out on. 
Want to find out more? mConnect offers businesses numerous benefits. Get in touch with us for your free consultation or send us a chat 😉  
+65 63401005 

Like what you're reading?
Sign up to our Newsletter
to receive our updates.

What's a Multichannel Call/Contact Center?

What’s a Multichannel Call/Contact Center? 

To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you call/email/chat with any business that query is handled by the call/contact center of that business. What’s a Multichannel Call/Contact Center?

Read More »
Unify all communications channels with contact center software

Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution 

Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways: Boost agent productivity Reduce idle time Happier agents Increased customer satisfaction Easier management Less troubleshooting Smaller learning curve mConnect. Your

Read More »
Scroll to Top