With 3CX pushing out quite a few new updates for 3CX V18 and the all-new 3CX StartUP, we found it was time to refresh your 3CX knowledge and know-how and give you the tools your successfully complete your 3CX Certification exams.Make sure to register and reserve your spot as soon as possible.3CX Intermediate Training –
Create Round Robin Ticket Queues with mConnect
Most of us are aware of round-robin as an advanced call queue strategy. And if you’re not, what it does, in a nutshell, is it balances the routing of incoming calls so that each call agent gets the same number of calls from the queue. This ensures that all agents get an equal number of calls and in the case of a sales environment all agents get equal opportunities.
Modern call centers don’t just rely on calls to interact and communicate with their customers. Customers can reach you from many platforms; social media, website live chat, emails and so on. What happens then? How can you ensure that one agent doesn’t get overworked or that all sales opportunities are distributed equally?
Enter mConnect. With mConnect you can apply the round-robin call queue strategy for your incoming email ticketing system too. Ensuring that all agents are treated fairly and equally.
Want to see how it works? Contact us to arrange a demo.
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To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you call/email/chat with any business that query is handled by the call/contact center of that business. What’s a Multichannel Call/Contact Center?
Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways: Boost agent productivity Reduce idle time Happier agents Increased customer satisfaction Easier management Less troubleshooting Smaller learning curve mConnect. Your