With 3CX pushing out quite a few new updates for 3CX V18 and the all-new 3CX StartUP, we found it was time to refresh your 3CX knowledge and know-how and give you the tools your successfully complete your 3CX Certification exams.Make sure to register and reserve your spot as soon as possible.3CX Intermediate Training –
Boost Website Conversions and Online Sales with our Smart Chatbot
No one can disagree that website live chat is here to stay. It’s on every website we visit (along with all those consent pop-ups) and visitors have gotten so used to it that if your website doesn’t have it, it’s considered outdated.
Chat is a faster and easier way for your customers to get in touch with your business. It also makes it faster and easier for you to close a sale.
What happens when you’re understaffed or someone sends you a message out of office hours? Where does that lost lead go?
Never miss a lead. Start Using a Chatbot.
Mconnect Omnichannel’s live chat feature comes with a chatbot which allows you to add keywords to your live chat settings along with their automated answers.
For example, if the chatbot sees the word “price” in the message it can automatically provide the user with your price list. Or if the phrase “women’s shoes” is used within the message the chatbot will send them to the women’s shoes section of your website.
Either way, you get the point here. By using a chatbot you will:
- See a boost in your website conversions
- See a drop in lost leads
- Allow agents to focus on more important issues
- Be available to your visitors 24/7
How do I get it?
Get in touch with our team and we’d be happy to provide you with a free consultation and a customized solution for your business.
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To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you call/email/chat with any business that query is handled by the call/contact center of that business. What’s a Multichannel Call/Contact Center?
Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways: Boost agent productivity Reduce idle time Happier agents Increased customer satisfaction Easier management Less troubleshooting Smaller learning curve mConnect. Your