We’re always working on ways to make your communication better, more reliable, and with the least number of disruptions and downtime. So, what did we do this time? We worked on improving your web conferencing experience within mConnect’s omnichannel via 3CX.
WebRTC within mConnect’s omnichannel is now installed locally on 3CX. This means that you can select the WebRTC server that is geographically closer to you and ensure that your web conferences are of the highest quality. No more screen freezes and audio delays!
Make sure you have the latest update of mConnect to make use of this new feature.
Whether or not you decide to use an omnichannel solution for your business is entirely up to you. Depending on a business’ needs and wants it may
mConnect’s omnichannel is now fully compatible with 3CX V20. With V20 being released less than 2 weeks ago, our team at mConnect has worked super hard to
AI is slowly appearing in all aspects of our day-to-day lives. Call centers use it in an effort to save agents’ time and help customers
