Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways: Boost agent productivity Reduce idle time Happier agents Increased customer satisfaction Easier management Less troubleshooting Smaller learning curve mConnect. Your
Improved Web Conferencing Quality with Regional Servers
We’re always working on ways to make your communication better, more reliable, and with the least number of disruptions and downtime. So, what did we do this time? We worked on improving your web conferencing experience within mConnect’s omnichannel via 3CX.
WebRTC within mConnect’s omnichannel is now installed locally on 3CX. This means that you can select the WebRTC server that is geographically closer to you and ensure that your web conferences are of the highest quality. No more screen freezes and audio delays!
Make sure you have the latest update of mConnect to make use of this new feature.
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Integrate Microsoft Teams with 3CX using the mConnect and Mr. VoIP’s 3CX and MicrosoftTeams app. What’s more, this integration is included in the 7-Day free trial we offer allowing you to truly test it thoroughly before you commit. To help you get started with the Teams integration and ensure you’re setup for success we’ve
Utilize your agents’ time to the maximum and boost their performance by using a predictive dialer. A predictive dialer is an amazing tool that automatically dials numbers even before the agents become available; allowing your agents to reach as many leads as possible. In the case of an unanswered call the system quickly moves onto