Improved web conferencing with new regional WebRTC servers

Improved Web Conferencing Quality with Regional Servers

We’re always working on ways to make your communication better, more reliable, and with the least number of disruptions and downtime. So, what did we do this time? We worked on improving your web conferencing experience within mConnect’s omnichannel via 3CX. 

WebRTC within mConnect’s omnichannel is now installed locally on 3CX. This means that you can select the WebRTC server that is geographically closer to you and ensure that your web conferences are of the highest quality. No more screen freezes and audio delays!

Make sure you have the latest update of mConnect to make use of this new feature.

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Unify all communications channels with contact center software

Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution 

Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways: Boost agent productivity Reduce idle time Happier agents Increased customer satisfaction Easier management Less troubleshooting Smaller learning curve mConnect. Your

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Use a mConnect's predictive dialer to boost agents' performance and maximize their time

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