We’re always working on ways to make your communication better, more reliable, and with the least number of disruptions and downtime. So, what did we do this time? We worked on improving your web conferencing experience within mConnect’s omnichannel via 3CX.
WebRTC within mConnect’s omnichannel is now installed locally on 3CX. This means that you can select the WebRTC server that is geographically closer to you and ensure that your web conferences are of the highest quality. No more screen freezes and audio delays!
Make sure you have the latest update of mConnect to make use of this new feature.
You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways. Filter by Date Range Generate call
We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain the call in question. As you can see from the image above, a supervisor can listen to a recording from
Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which days and times are your busiest based on the number of concurrent calls happening during that period. For example, in
