Improved web conferencing with new regional WebRTC servers

Improved Web Conferencing Quality with Regional Servers

We’re always working on ways to make your communication better, more reliable, and with the least number of disruptions and downtime. So, what did we do this time? We worked on improving your web conferencing experience within mConnect’s omnichannel via 3CX. 

WebRTC within mConnect’s omnichannel is now installed locally on 3CX. This means that you can select the WebRTC server that is geographically closer to you and ensure that your web conferences are of the highest quality. No more screen freezes and audio delays!

Make sure you have the latest update of mConnect to make use of this new feature.

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Reserve your spot for a free mConnect call center webinar

Become an mConnect Expert with our upcoming webinars

Don’t miss out! Reserve your spot now! mConnect has so much to offer and we’d hate to see you not taking full advantage of all its capabilities. For that reason, we’ve scheduled a series of webinars for you to truly become an expert in mConnect and benefit from its many features. Spots are reserved on

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Ensure Call Center call quality with supervisor mode in mConnect

Enable Supervisor Mode & Ensure Call Quality 

Whether it’s for training purposes or to ensure that your call center agents are offering the highest level of service to your customers; there are times when you, as a supervisor, need to hear what’s being said. Maybe an agents’ numbers are going down and you want to offer them more guidance and constructive feedback

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3CX Add-ons & Customization Support

3CX Support: Add-ons & Customizations

3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations. This has always been the case, however, we wanted to put your mind at ease and confirm that our customers get support directly from the Cal4Care team. You get

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