3CX Webinar Training July 2022

First Come, First Serve. Reserve your spot for our upcoming 3CX Trainings

With 3CX pushing out quite a few new updates for 3CX V18 and the all-new 3CX StartUP, we found it was time to refresh your 3CX knowledge and know-how and give you the tools your successfully complete your 3CX Certification exams.

Make sure to register and reserve your spot as soon as possible.

We look forward to seeing you there!

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New call reports filter by caller ID, date and Call group
Product Releases

Breakdown your Call Reports based on Caller ID & Call Group 

You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways. Filter by Date Range Generate call

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New agent rating tool from the call recordings in mConnect
Product Releases

Agent Ratings from Call Recordings with New Supervisor Report

We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain the call in question. As you can see from the image above, a supervisor can listen to a recording from

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PBX Heatmap Report - which are your busiest days and times
Product Releases

Find out your “Busy-PBX” days with New Heatmap Report 

Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which days and times are your busiest based on the number of concurrent calls happening during that period. For example, in

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