Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways:
Boost agent productivity
Your agents will only have to login to one dashboard to start interacting with customers. Every incoming and outgoing form of communication enters the contact center software. Eliminating the need to login to social media accounts, CRM, ticketing system, live chat interface, phone system and so on.
If an incoming call, message or email occurs agents are notified on the spot in their contact center software. They won’t have to check the different platforms to see if they have any incoming queries. It all happens in their centralized, easy-to-use and intuitive dashboard.
From CRM to website live chat to phone calls, ticketing and more mConnect integrates all your communications channels into one single interface. Your agents can respond to customers faster and more efficiently and as a result you will see your customer satisfaction and retention levels skyrocket.
You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways. Filter by Date Range Generate call
We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain the call in question. As you can see from the image above, a supervisor can listen to a recording from
Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which days and times are your busiest based on the number of concurrent calls happening during that period. For example, in
