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Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution
Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways:
Boost agent productivity
- Reduce idle time
- Happier agents
- Increased customer satisfaction
- Easier management
- Less troubleshooting
- Smaller learning curve
mConnect. Your Contact Center Software
Your agents will only have to login to one dashboard to start interacting with customers. Every incoming and outgoing form of communication enters the contact center software. Eliminating the need to login to social media accounts, CRM, ticketing system, live chat interface, phone system and so on.
If an incoming call, message or email occurs agents are notified on the spot in their contact center software. They won’t have to check the different platforms to see if they have any incoming queries. It all happens in their centralized, easy-to-use and intuitive dashboard.
From CRM to website live chat to phone calls, ticketing and more mConnect integrates all your communications channels into one single interface. Your agents can respond to customers faster and more efficiently and as a result you will see your customer satisfaction and retention levels skyrocket.
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Whether it’s for training purposes or to ensure that your call center agents are offering the highest level of service to your customers; there are times when you, as a supervisor, need to hear what’s being said. Maybe an agents’ numbers are going down and you want to offer them more guidance and constructive feedback
3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations. This has always been the case, however, we wanted to put your mind at ease and confirm that our customers get support directly from the Cal4Care team. You get