Unify all communications channels with contact center software

Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution 

Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways:

Boost agent productivity

  • Reduce idle time
  • Happier agents
  • Increased customer satisfaction
  • Easier management
  • Less troubleshooting
  • Smaller learning curve

mConnect. Your Contact Center Software

Your agents will only have to login to one dashboard to start interacting with customers. Every incoming and outgoing form of communication enters the contact center software. Eliminating the need to login to social media accounts, CRM, ticketing system, live chat interface, phone system and so on.

If an incoming call, message or email occurs agents are notified on the spot in their contact center software. They won’t have to check the different platforms to see if they have any incoming queries. It all happens in their centralized, easy-to-use and intuitive dashboard.

From CRM to website live chat to phone calls, ticketing and more mConnect integrates all your communications channels into one single interface. Your agents can respond to customers faster and more efficiently and as a result you will see your customer satisfaction and retention levels skyrocket.

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