What’s a Multichannel Call/Contact Center?
To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you call/email/chat with any business that query is handled by the call/contact center of that business.What’s a Multichannel Call/Contact Center?A multichannel …
