To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you call/email/chat with any business that query is handled by the call/contact center of that business.What’s a Multichannel Call/Contact Center?A multichannel …
Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways:Boost agent productivityReduce idle timeHappier agentsIncreased customer satisfactionEasier managementLess troubleshootingSmaller learning curvemConnect. Your Contact Center SoftwareYour agents will only have to …
Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution Read More »
Looking to save up to $51,899 a year on telco costs? And at the same time not sacrifice any features or integrations your team is accustomed to and needs? How would it sound if we could deliver all that as well as a few extras on top?If that sounds too good to be true then you’re most …
mConnect & 3CX. The Ultimate Cost-effective, High Performant Call Center Software Read More »
