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What's a Multichannel Call/Contact Center?

What’s a Multichannel Call/Contact Center? 

To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you call/email/chat with any business that query is handled by the call/contact center of that business. What’s a Multichannel Call/Contact Center? …

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Unify all communications channels with contact center software

Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution 

Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways: Boost agent productivity Reduce idle time Happier agents Increased customer satisfaction Easier management Less troubleshooting Smaller learning curve mConnect. Your …

Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution  Read More »

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