Whether or not you decide to use an omnichannel solution for your business is entirely up to you. Depending on a business’ needs and wants it may use omnichannel strategies to provide a seamless and integrated experience for customers across various channels, such as online platforms, social media, brick-and-mortar stores, mobile apps, and more. Below is a …
Why Use an Omnichannel & do you Really Need One? Read More »
AI is slowly appearing in all aspects of our day-to-day lives. Call centers use it in an effort to save agents’ time and help customers faster, we’ve all spoken to one chatbot or another when using a website’s live chat function and it’s also being used as a tool to generate content and images. This …
The omnichannel has seen an increase in popularity in recent years seeing a significant and transformative trend. What’s an Omnichannel? Omnichannel refers to a strategy that integrates all available sales and communication channels to provide a seamless and unified customer experience. This approach recognizes that modern consumers interact with businesses through a variety of channels, …
The Rise of the Omnichannel in Recent Years. Why? Read More »
Omnichannel CRM (Customer Relationship Management) refers to the strategic approach of integrating and managing customer interactions across multiple channels and touchpoints to provide a seamless and consistent experience. In the context of financial services, where customer relationships and trust are crucial, harnessing the power of omnichannel can have significant benefits. Here’s how omnichannel can be …
Harnessing the Power of Omnichannel CRM in Financial Services Read More »
Enhancing your contact center with SIP trunking is a smart move to enable quick globalization. SIP trunking (Session Initiation Protocol) is a communication technology that allows you to transmit voice, video, and other media over the internet, replacing traditional phone lines. When properly implemented, SIP trunking offers several benefits that are particularly advantageous for global …
Enhancing Your Contact Center with SIP Trunking for Quick Globalization Read More »
To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you call/email/chat with any business that query is handled by the call/contact center of that business.What’s a Multichannel Call/Contact Center?A multichannel …
Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways:Boost agent productivityReduce idle timeHappier agentsIncreased customer satisfactionEasier managementLess troubleshootingSmaller learning curvemConnect. Your Contact Center SoftwareYour agents will only have to …
Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution Read More »
Looking to save up to $51,899 a year on telco costs? And at the same time not sacrifice any features or integrations your team is accustomed to and needs? How would it sound if we could deliver all that as well as a few extras on top?If that sounds too good to be true then you’re most …
mConnect & 3CX. The Ultimate Cost-effective, High Performant Call Center Software Read More »
