What's a Multichannel Call/Contact Center?

What’s a Multichannel Call/Contact Center? 

To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you call/email/chat with any business that query is handled by the call/contact center of that business.

What’s a Multichannel Call/Contact Center?

A multichannel call/contact center allows agents working in these customer-facing roles to access all queries, complaints, and other forms of interaction from one centralized dashboard. This includes social media accounts, website live chat, SMS, email ticketing, CRM and more.

In a nutshell, any digital platform (including calls) that your customers use to get in touch with you is integrated into the multichannel call/contact center and your teams can respond to every message directly from there.

This makes management of multiple systems easier; increases your customer satisfaction rates and agent productivity as well as reduces response time.

Free Multichannel Call/Contact Center Trial

If you would like to see a true multichannel call/contact center in action then try mConnect’s free 7-day trial. No credit cards required; no strings attached. Simply try it for 7 days and see the benefits for yourself.

Like what you're reading?
Sign up to our Newsletter
to receive our updates.

Reserve your spot for a free mConnect call center webinar
Training

Become an mConnect Expert with our upcoming webinars

Don’t miss out! Reserve your spot now! mConnect has so much to offer and we’d hate to see you not taking full advantage of all its capabilities. For that reason, we’ve scheduled a series of webinars for you to truly become an expert in mConnect and benefit from its many features. Spots are reserved on

Read More »
Ensure Call Center call quality with supervisor mode in mConnect
How-to

Enable Supervisor Mode & Ensure Call Quality 

Whether it’s for training purposes or to ensure that your call center agents are offering the highest level of service to your customers; there are times when you, as a supervisor, need to hear what’s being said. Maybe an agents’ numbers are going down and you want to offer them more guidance and constructive feedback

Read More »
3CX Add-ons & Customization Support
News

3CX Support: Add-ons & Customizations

3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations. This has always been the case, however, we wanted to put your mind at ease and confirm that our customers get support directly from the Cal4Care team. You get

Read More »
Scroll to Top