Don’t miss out! Reserve your spot now! mConnect has so much to offer and we’d hate to see you not taking full advantage of all its capabilities. For that reason, we’ve scheduled a series of webinars for you to truly become an expert in mConnect and benefit from its many features. Spots are reserved on
Offer Exceptional Customer Service with our Email Ticketing Feature
mConnect offers an email ticketing system as a part of its call center omnichannel solution. From within the dashboard, you can easily respond to tickets, assign tickets to other agents, merge tickets and close tickets.
In addition, you get to see each agent’s performance. How many tickets they’ve been assigned, how many were resolved/closed and so on.
In our latest video we explain how all the above work and more. Take a look!
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Whether it’s for training purposes or to ensure that your call center agents are offering the highest level of service to your customers; there are times when you, as a supervisor, need to hear what’s being said. Maybe an agents’ numbers are going down and you want to offer them more guidance and constructive feedback
3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations. This has always been the case, however, we wanted to put your mind at ease and confirm that our customers get support directly from the Cal4Care team. You get