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Your All-in-One Video tutorial for call pop-ups, wrap-up codes and reports
Having the right tools is vital to exceptional customer service. However, even if you’ve got the best call center software available it still needs to be configured to suit your team’s and agents’ personal needs. For example, call wrap-up codes are unique to each business and the type of reports your call center needs could be different from any other.
In our latest video we explain:
- How the call pop-ups work with a new or existing contact,
- How to upload a contact list
- How you can send your callers to take a survey
- How you can manage and configure your wrap-up and aux codes
- How you can generate wrap-up and aux codes in a few easy steps
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Whether it’s for training purposes or to ensure that your call center agents are offering the highest level of service to your customers; there are times when you, as a supervisor, need to hear what’s being said. Maybe an agents’ numbers are going down and you want to offer them more guidance and constructive feedback
3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations. This has always been the case, however, we wanted to put your mind at ease and confirm that our customers get support directly from the Cal4Care team. You get