Using call pop-ups, wrap-up codes and more in mConnect

Your All-in-One Video tutorial for call pop-ups, wrap-up codes and reports 

Having the right tools is vital to exceptional customer service. However, even if you’ve got the best call center software available it still needs to be configured to suit your team’s and agents’ personal needs. For example, call wrap-up codes are unique to each business and the type of reports your call center needs could be different from any other.

In our latest video we explain:

  • How the call pop-ups work with a new or existing contact,
  • How to upload a contact list
  • How you can send your callers to take a survey
  • How you can manage and configure your wrap-up and aux codes
  • How you can generate wrap-up and aux codes in a few easy steps

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