Product Releases

Multi-device WhatsApp integration with mConnect omnichannel

New Update adds multi-device support for WhatsApp Integration – BETA 

The latest mConnect update in BETA includes multi-device support for WhatsApp. What does this mean? That mConnect can now support up to 4 devices with the WhatsApp integration and you can use linked devices without actually having your phone connected.An important point to make is that all personal messages, media, and calls are end-to-end encrypted …

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Microsoft Teams & Zoho CRM integrations are now included in the free 7-day trial

Free trial now includes Microsoft Teams & Zoho integrations 

We’ve just extended our 7-day free trial offering to include Microsoft Teams and Zoho CRM integrations!This means that you can now test-run mConnect along with its seamless interoperability and integration with Microsoft Teams and Zoho.Our free omnichannel trial also includes:Contact managementAgent ManagementManage Aux & Wrap-up codesClick2CallScreen popupWallboardDialerReports3CX Group AgentsCheck out what else is included in the …

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Configuring mConnect's omnihannel on your 3CX Linux Server

Easy as Pie! Automatically configure mConnect on your 3CX Linux Server.

We’ve made it ever so fast and easy to configure mConnect’s omnichannel on your 3CX Linux Server. Tell a lie, we’ve not only made it easy we’ve made it automatic. In 7 simple steps, you’ll have your mConnect omnichannel up and running.Read the guide and watch the video.Important: Always ensure that you take a full …

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Improved web conferencing with new regional WebRTC servers

Improved Web Conferencing Quality with Regional Servers

We’re always working on ways to make your communication better, more reliable, and with the least number of disruptions and downtime. So, what did we do this time? We worked on improving your web conferencing experience within mConnect’s omnichannel via 3CX. WebRTC within mConnect’s omnichannel is now installed locally on 3CX. This means that you can …

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Real-time web interaction. Reply to your website live chats from mConnect’s omnichannel

Real-time web interaction. Reply to your website live chats from mConnect’s omnichannel

Engage with your website visitors on-the-spot and send proactive messages to increase customer interactions and sales with mConnect’s native website live chat feature.  Boost productivity, efficiency & conversions Enable your agents to respond to incoming messages and initiate a conversation with your real-time visitors directly from the mConnect interface. They can chat with several visitors at the …

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Boost Website Conversions and Online Sales with our Smart Chatbot

Boost Website Conversions and Online Sales with our Smart Chatbot

No one can disagree that website live chat is here to stay. It’s on every website we visit (along with all those consent pop-ups) and visitors have gotten so used to it that if your website doesn’t have it, it’s considered outdated. Chat is a faster and easier way for your customers to get in touch with …

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