mConnect’s omnichannel is now fully compatible with 3CX V20. With V20 being released less than 2 weeks ago, our team at mConnect has worked super hard to ensure that our users can upgrade our joint solution without any hiccups. So, for those of you who want to upgrade to 3CX V20 you can now do so without …
You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways.Filter by Date RangeGenerate call reports based …
Breakdown your Call Reports based on Caller ID & Call Group Read More »
We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain the call in question. As you can see from the image above, a supervisor can listen to a recording from …
Agent Ratings from Call Recordings with New Supervisor Report Read More »
Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which days and times are your busiest based on the number of concurrent calls happening during that period. For example, in …
Find out your “Busy-PBX” days with New Heatmap Report Read More »
What is Power BI? Power BI is Microsoft’s business intelligence solution. It’s a powerful platform that includes capabilities for data modeling, visualization, dashboarding, and collaboration. Many enterprises that use Microsoft’s other products can easily access Power BI. With high-value use cases across analysts, IT, business users, and developers, Power BI offers a comprehensive set of functionalities that …
The latest mConnect update in BETA includes multi-device support for WhatsApp. What does this mean? That mConnect can now support up to 4 devices with the WhatsApp integration and you can use linked devices without actually having your phone connected.An important point to make is that all personal messages, media, and calls are end-to-end encrypted …
New Update adds multi-device support for WhatsApp Integration – BETA Read More »
We’ve just extended our 7-day free trial offering to include Microsoft Teams and Zoho CRM integrations!This means that you can now test-run mConnect along with its seamless interoperability and integration with Microsoft Teams and Zoho.Our free omnichannel trial also includes:Contact managementAgent ManagementManage Aux & Wrap-up codesClick2CallScreen popupWallboardDialerReports3CX Group AgentsCheck out what else is included in the …
Free trial now includes Microsoft Teams & Zoho integrations Read More »
We’ve made it ever so fast and easy to configure mConnect’s omnichannel on your 3CX Linux Server. Tell a lie, we’ve not only made it easy we’ve made it automatic. In 7 simple steps, you’ll have your mConnect omnichannel up and running.Read the guide and watch the video.Important: Always ensure that you take a full …
Easy as Pie! Automatically configure mConnect on your 3CX Linux Server. Read More »
We’re always working on ways to make your communication better, more reliable, and with the least number of disruptions and downtime. So, what did we do this time? We worked on improving your web conferencing experience within mConnect’s omnichannel via 3CX. WebRTC within mConnect’s omnichannel is now installed locally on 3CX. This means that you can …
Improved Web Conferencing Quality with Regional Servers Read More »
Most of us are aware of round-robin as an advanced call queue strategy. And if you’re not, what it does, in a nutshell, is it balances the routing of incoming calls so that each call agent gets the same number of calls from the queue. This ensures that all agents get an equal number of …
