Free mConnect Webinars. Register now! This month’s webinars will cover how you can achieve more with mConnect and go into more detail about what mConnect is and why your business needs it to ensure customer satisfaction and agent performance. Register today to reserve your spot. Achieve more with mConnect! When: 06.06.2023, 11AM GMT+8Register What is mConnect? When: 21.06.2023 3PM GMT+8Register If …
Are you fully aware of all the features and benefits mConnect has to offer? Sign up to one of our free upcoming webinars to get to know mConnect and dive into the agent module.Get to Know mConnect When: 17.05.2023, 11AM GMT+8 Register mConnect Agent ModuleWhen: 30.05.2023, 3PM GMT+8 Register If you can’t make it to our May webinars – …
You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic and need to be able to break down their call data in different ways.Filter by Date RangeGenerate call reports based …
Breakdown your Call Reports based on Caller ID & Call Group Read More »
We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain the call in question. As you can see from the image above, a supervisor can listen to a recording from …
Agent Ratings from Call Recordings with New Supervisor Report Read More »
Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which days and times are your busiest based on the number of concurrent calls happening during that period. For example, in …
Find out your “Busy-PBX” days with New Heatmap Report Read More »
We’ve scheduled a new round of mConnect webinars. mConnect enables you to take your 3CX installation to the next level and truly customise your solution to better meet your demanding and ever changing communications needs. Spots are reserved on a first-come, first-serve basis so make sure to register as soon as possible by simply clicking …
Signup for our mConnect/3CX Call Center webinars Read More »
What is Power BI? Power BI is Microsoft’s business intelligence solution. It’s a powerful platform that includes capabilities for data modeling, visualization, dashboarding, and collaboration. Many enterprises that use Microsoft’s other products can easily access Power BI. With high-value use cases across analysts, IT, business users, and developers, Power BI offers a comprehensive set of functionalities that …
Don’t miss out! Reserve your spot now!mConnect has so much to offer and we’d hate to see you not taking full advantage of all its capabilities. For that reason, we’ve scheduled a series of webinars for you to truly become an expert in mConnect and benefit from its many features.Spots are reserved on a first-come, …
Become an mConnect Expert with our upcoming webinars Read More »
Whether it’s for training purposes or to ensure that your call center agents are offering the highest level of service to your customers; there are times when you, as a supervisor, need to hear what’s being said.Maybe an agents’ numbers are going down and you want to offer them more guidance and constructive feedback or …
3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations. This has always been the case, however, we wanted to put your mind at ease and confirm that our customers get support directly from the Cal4Care team. You get …
