BA

Multi-device WhatsApp integration with mConnect omnichannel

New Update adds multi-device support for WhatsApp Integration – BETA 

The latest mConnect update in BETA includes multi-device support for WhatsApp. What does this mean? That mConnect can now support up to 4 devices with the WhatsApp integration and you can use linked devices without actually having your phone connected.An important point to make is that all personal messages, media, and calls are end-to-end encrypted …

New Update adds multi-device support for WhatsApp Integration – BETA  Read More »

Microsoft Teams & Zoho CRM integrations are now included in the free 7-day trial

Free trial now includes Microsoft Teams & Zoho integrations 

We’ve just extended our 7-day free trial offering to include Microsoft Teams and Zoho CRM integrations!This means that you can now test-run mConnect along with its seamless interoperability and integration with Microsoft Teams and Zoho.Our free omnichannel trial also includes:Contact managementAgent ManagementManage Aux & Wrap-up codesClick2CallScreen popupWallboardDialerReports3CX Group AgentsCheck out what else is included in the …

Free trial now includes Microsoft Teams & Zoho integrations  Read More »

Configuring mConnect's omnihannel on your 3CX Linux Server

Easy as Pie! Automatically configure mConnect on your 3CX Linux Server.

We’ve made it ever so fast and easy to configure mConnect’s omnichannel on your 3CX Linux Server. Tell a lie, we’ve not only made it easy we’ve made it automatic. In 7 simple steps, you’ll have your mConnect omnichannel up and running.Read the guide and watch the video.Important: Always ensure that you take a full …

Easy as Pie! Automatically configure mConnect on your 3CX Linux Server. Read More »

Improved web conferencing with new regional WebRTC servers

Improved Web Conferencing Quality with Regional Servers

We’re always working on ways to make your communication better, more reliable, and with the least number of disruptions and downtime. So, what did we do this time? We worked on improving your web conferencing experience within mConnect’s omnichannel via 3CX. WebRTC within mConnect’s omnichannel is now installed locally on 3CX. This means that you can …

Improved Web Conferencing Quality with Regional Servers Read More »

Easily manage your 3CX Call Recordings & Call Reports from mConnect's omnichannel

Manage your 3CX Call Reports and Call Recordings from mConnect

Call Centers are not only about answering calls. To remain competitive, you need to exceed your customers’ expectations and always work on improving.The easiest way to achieve this? With call reports and call recordings.Call ReportsPart of a call center manager’s job is to ensure that all agents are working to their full capacity and that …

Manage your 3CX Call Reports and Call Recordings from mConnect Read More »

Scroll to Top