How-to

Use a mConnect's predictive dialer to boost agents' performance and maximize their time

Maximize Agents’ time and boost performance with a Predictive Dialer

Utilize your agents’ time to the maximum and boost their performance by using a predictive dialer. A predictive dialer is an amazing tool that automatically dials numbers even before the agents become available; allowing your agents to reach as many leads as possible. In the case of an unanswered call the system quickly moves onto …

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Easily manage your 3CX Call Recordings & Call Reports from mConnect's omnichannel

Manage your 3CX Call Reports and Call Recordings from mConnect

Call Centers are not only about answering calls. To remain competitive, you need to exceed your customers’ expectations and always work on improving.The easiest way to achieve this? With call reports and call recordings.Call ReportsPart of a call center manager’s job is to ensure that all agents are working to their full capacity and that …

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