How-to

Chat and message from any platform with mConnect - See how in the video

How to Chat and Message from your mConnect dashboard – Video

With mConnect you can truly interact with your customers no matter which platform they’re using. We offer social media and messaging app integrations for the most popular platforms around the world as well as a business SMS feature. mConnect integrates with: Facebook Twitter LinkedIn Telegram WeChat LINE Business SMS Find out how you can use this feature in …

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How to use the email ticketing feature in mConnect

Offer Exceptional Customer Service with our Email Ticketing Feature

mConnect offers an email ticketing system as a part of its call center omnichannel solution. From within the dashboard, you can easily respond to tickets, assign tickets to other agents, merge tickets and close tickets. In addition, you get to see each agent’s performance. How many tickets they’ve been assigned, how many were resolved/closed and so on. …

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Using call pop-ups, wrap-up codes and more in mConnect

Your All-in-One Video tutorial for call pop-ups, wrap-up codes and reports 

Having the right tools is vital to exceptional customer service. However, even if you’ve got the best call center software available it still needs to be configured to suit your team’s and agents’ personal needs. For example, call wrap-up codes are unique to each business and the type of reports your call center needs could be different from any …

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Use a mConnect's predictive dialer to boost agents' performance and maximize their time

Maximize Agents’ time and boost performance with a Predictive Dialer

Utilize your agents’ time to the maximum and boost their performance by using a predictive dialer. A predictive dialer is an amazing tool that automatically dials numbers even before the agents become available; allowing your agents to reach as many leads as possible. In the case of an unanswered call the system quickly moves onto …

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Easily manage your 3CX Call Recordings & Call Reports from mConnect's omnichannel

Manage your 3CX Call Reports and Call Recordings from mConnect

Call Centers are not only about answering calls. To remain competitive, you need to exceed your customers’ expectations and always work on improving.The easiest way to achieve this? With call reports and call recordings.Call ReportsPart of a call center manager’s job is to ensure that all agents are working to their full capacity and that …

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