Blog
Read all about our news and product releases
Agent Ratings from Call Recordings with New Supervisor Report
We’ve just released a new functionality for supervisors to rate their teams directly from a call recording. This makes it easier to provide feedback directly to a call and not having to try and explain
Find out your “Busy-PBX” days with New Heatmap Report
Sometimes you need to get information fast and without too much analysis and number crunching. This is where our new PBX heatmap report comes in to play. The new heatmap allows you to discover which
Signup for our mConnect/3CX Call Center webinars
We’ve scheduled a new round of mConnect webinars. mConnect enables you to take your 3CX installation to the next level and truly customise your solution to better meet your demanding and ever changing communications needs.
Generate 3CX Reports with Power BI Integration
What is Power BI? Power BI is Microsoft’s business intelligence solution. It’s a powerful platform that includes capabilities for data modeling, visualization, dashboarding, and collaboration. Many enterprises that use Microsoft’s other products can easily access Power
Become an mConnect Expert with our upcoming webinars
Don’t miss out! Reserve your spot now!mConnect has so much to offer and we’d hate to see you not taking full advantage of all its capabilities. For that reason, we’ve scheduled a series of webinars
Enable Supervisor Mode & Ensure Call Quality
Whether it’s for training purposes or to ensure that your call center agents are offering the highest level of service to your customers; there are times when you, as a supervisor, need to hear what’s
3CX Support: Add-ons & Customizations
3CX recently sent out an email informing resellers and customers that they do not offer support for 3CX installations which use third-party add-ons, customizations and integrations. This has always been the case, however, we wanted
How to Chat and Message from your mConnect dashboard – Video
With mConnect you can truly interact with your customers no matter which platform they’re using. We offer social media and messaging app integrations for the most popular platforms around the world as well as a business SMS feature.
Offer Exceptional Customer Service with our Email Ticketing Feature
mConnect offers an email ticketing system as a part of its call center omnichannel solution. From within the dashboard, you can easily respond to tickets, assign tickets to other agents, merge tickets and close tickets.In addition, you
Your All-in-One Video tutorial for call pop-ups, wrap-up codes and reports
Having the right tools is vital to exceptional customer service. However, even if you’ve got the best call center software available it still needs to be configured to suit your team’s and agents’ personal needs. For example,
First Come, First Serve. Reserve your spot for our upcoming 3CX Trainings
With 3CX pushing out quite a few new updates for 3CX V18 and the all-new 3CX StartUP, we found it was time to refresh your 3CX knowledge and know-how and give you the tools your
What’s a Multichannel Call/Contact Center?
To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you
