Blog
Read all about our news and product releases
What’s a Multichannel Call/Contact Center?
To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you
Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution
Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways:Boost
Configuring Microsoft Teams with mConnect – A guide
Integrate Microsoft Teams with 3CX using the mConnect and Mr. VoIP’s 3CX and MicrosoftTeams app. What’s more, this integration is included in the 7-Day free trial we offer allowing you to truly test it thoroughly
Maximize Agents’ time and boost performance with a Predictive Dialer
Utilize your agents’ time to the maximum and boost their performance by using a predictive dialer. A predictive dialer is an amazing tool that automatically dials numbers even before the agents become available; allowing your
Setting-Up & Managing Wrap-Up codes in mConnect
Wrap-up codes are important for any call center as they indicate the nature of an interaction. Agents specify wrap-up codes after completing a call; for example, a completed sale, a customer dissatisfied with a service,
Customizing your Website Live Chat – A Video
Your website represents your company and your brand identity. It goes without saying that anything you add to your website needs to be in-line with your brand and strategy. This also applies to your website
New Update adds multi-device support for WhatsApp Integration – BETA
The latest mConnect update in BETA includes multi-device support for WhatsApp. What does this mean? That mConnect can now support up to 4 devices with the WhatsApp integration and you can use linked devices without
Free trial now includes Microsoft Teams & Zoho integrations
We’ve just extended our 7-day free trial offering to include Microsoft Teams and Zoho CRM integrations!This means that you can now test-run mConnect along with its seamless interoperability and integration with Microsoft Teams and Zoho.Our
Omnichannel Contact Center Best Practices
An omnichannel contact center allows you to unify all your digital communications platforms into one centralized system. This includes call management, social media, website live chat, business SMS, Fax, CRM and email ticketing. As you
Get your know-how on! Signup for our 3CX Webinars
Knowledge is power! And the more knowledge you have the more you can sell! That said, we’ve scheduled our 3CX Q1 webinars for 2022. Click on the link to reserve your spot:3CX Intermediate Training –
Easy as Pie! Automatically configure mConnect on your 3CX Linux Server.
We’ve made it ever so fast and easy to configure mConnect’s omnichannel on your 3CX Linux Server. Tell a lie, we’ve not only made it easy we’ve made it automatic. In 7 simple steps, you’ll
Improved Web Conferencing Quality with Regional Servers
We’re always working on ways to make your communication better, more reliable, and with the least number of disruptions and downtime. So, what did we do this time? We worked on improving your web conferencing
